Refund Policy

1. Return Window

We accept return requests for Valatrix within 30 days of the delivery date as confirmed by the shipping carrier. Requests submitted after this period will not be eligible for a refund unless required by applicable law.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The product must be in its original, unopened condition with the seal intact.
• The product must be in its original packaging, including any inserts or documentation.
• You must provide proof of purchase (order confirmation email or receipt).
• The return request must be initiated within 30 days of delivery.

We do not accept returns for opened or partially used products, unless the item arrived damaged or defective.

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used products.
• Products that have been stored in conditions inconsistent with product labeling (e.g., excessive heat or moisture).
• Products purchased from unauthorized third-party sellers.
• Items marked as non-returnable at the time of purchase.

4. Damaged or Defective Items

If you received a damaged or defective item, please contact us within 7 days of delivery with photographic evidence of the damage and your order details. In such cases, we will arrange a replacement or full refund at no additional cost to you, including return shipping where applicable.

5. How to Initiate a Return

1. Contact us at askus-info@glixarexdlixanar.world with your order number, the reason for return, and any supporting photos if the item is damaged.
2. Receive a Return Authorization (RA) number from our team, typically within 2–3 business days.
3. Package the item securely in its original packaging and include a note with your RA number and order number.
4. Ship the item to the address provided in the RA confirmation. We recommend using a trackable shipping method.

Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrectly sent item.

6. Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be issued to the original payment method within 5–10 business days.
• Your bank or card issuer may require additional time to process and post the refund.
• Original shipping charges are non-refundable unless the return is due to our error.

7. Late or Missing Refunds

If you have not received your refund within 10 business days of our confirmation, please check with your bank or card issuer first, as processing times vary. If the issue persists, contact us at the details below.

8. Exchanges

We do not offer direct exchanges. If you wish to receive a different product, please return the eligible item for a refund and place a new order.

9. Consumer Rights

Nothing in this policy limits or excludes your statutory rights as a consumer under applicable federal or state law. Consumers in the United States are entitled to certain protections under the FTC Mail or Telephone Order Merchandise Rule and applicable state consumer protection statutes.

10. Contact

For all return and refund inquiries, please contact us:

Glixarexdlixanar
1 N 6th Ave, Yakima, WA 98902, United States
Phone: +15094576177
Email: askus-info@glixarexdlixanar.world

Our customer service team is available Monday through Friday, 9:00 AM – 5:00 PM Pacific Time.